Orders
Once your order is placed, you will receive a confirmation email within 30 minutes. Did not receive e-mail? First check the folder with unwanted mail or spam. If the confirmation cannot be found here either, please contact us. Our customer service will then check the status of your order and help you find your order confirmation.
To ensure that your order is delivered to you as soon as possible, we always try to pack the ordered item immediately for you and send it to you. This means that unfortunately we can no longer change the order after the order has been placed. It is also no longer possible to change the delivery address or the shipping method.
To ensure that your order is delivered to you as soon as possible, we do our best to immediately pack and send the ordered item. This means that we can no longer cancel the order.
What you can always do is return the item within 30 days. You will then receive the full purchase amount back.
Most orders are currently delivered within 1 to 2 working days. In some cases it can take a little longer. You will receive an email with a Track and Trace Code From the chosen carrier as soon as your order has been sent, so that you can keep an eye on things yourself. If you are concerned about the status or location of your order, please contact us.
Let us know immediately if there is something wrong with received items. Take Contact Always mention with our customer service:
- Order number
- name of the defective or damaged item
- Description of the defect or damage
Normally we send a replacement item free of charge in the event of a defect or damage.
Normally we send a replacement item free of charge in the event of a defect or damage.
It is of course possible that an item does not fully meet your expectations. If you are not satisfied with your order, for example because it does not fit, customer service is happy to help you find a solution. For this, contact our customer service. Of course you can always return the item within 30 days and you will then receive the full purchase amount back.