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Shipping & Delivery



Delivery methods

  • Delivery locations and time

    COUNTRYCOSTEXPECTED DELIVERY TIME
    AUSTRIA €14,22 3-4 WORKING DAYS
    BELGIUM €7,14 2-3 WORKING DAYS
    BULGARIA €27,05 3-4 WORKING DAYS
    AUSTRALIA €15,33 4-8 WORKING DAYS
    CZECH REPUBLIC €24,5 3-4 WORKING DAYS
    DENMARK €9,83 3-4 WORKING DAYS
    ESTONIA €27,05 4-5 WORKING DAYS
    FINLAND €27,05 3-4 WORKING DAYS
    HUNGARY €24,50 3-4 WORKING DAYS
    IRELAND €26,70 3-4 WORKING DAYS
    ITALY €27,05 3-4 WORKING DAYS
    LATVIA €27,0 4-5 WORKING DAYS
    LITHUANIA €27,05 4-5 WORKING DAYS
    LUXEMBOURG €9,14 3-4 WORKING DAYS
    NETHERLANDS €4,95 1-2 WORKING DAYS
    POLAND €24,50 3-4 WORKING DAYS
    PORTUGAL €26,70 3-4 WORKING DAYS
    ROMANIA €27,05 4-5 WORKING DAYS
    SLOVAKIA €27,05 3-4 WORKING DAYS
    SLOVENIA €27,05 3-4 WORKING DAYS
    SPAIN €26,70 3-4 WORKING DAYS
    SWEDEN €24,50 3-4 WORKING DAYS
    GERMANY €8,42 3-4 WORKING DAYS
    FRANCE €16,53 3-4 WORKING DAYS
    GREAT-BRITAIN €16,53 3-4 WORKING DAYS
    GREECE €27,05 3-4 WORKING DAYS
    NORWAY €40,42 3-4 WORKING DAYS
    MALTA €27,05 3-4 WORKING DAYS
    SERBIA €27,05 3-4 WORKING DAYS
    CROATIA €27,05 3-4 WORKING DAYS
    LUXEMBOURG €9,14 3-4 WORKING DAYS
    SWITZERLAND €14,22 3-4 WORKING DAYS

    The above mentioned delivery time estimation is after the parcel has left our warehouse. When your parcel has been shipped you will receive a shipping confirmation email.

    Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.

  • Track your Order

    You will receive a shipping confirmation e-mail the moment your order will leave our warehouse.

    This e-mail contains a link to the track&trace information of your parcel, provided by the carrier in charge of your shipment. If for any reason the provided link does not work, you can just copy the tracking number included in your shipping confirmation e-mail and copy it on the carrier's website (www.GLS.com)

  • Damages

    Every order that we send from our warehouse is carefully inspected.
    In case you receive a damaged parcel, we kindly ask you to:

    Call our customer service at +31 (0) 251 220051 as soon as possible or e-mail us at info@muchachomalo.com

    Before accepting your delivery, please inspect the parcel and its content for any potential damage that may have occurred during the shipment.

    It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:

    If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it. If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.

    When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.